Warranty, Shipping & Returns

WARRANTY

We warrant that Sof Sole products will be free of manufacturing defects for 365 days after purchase date. Fit Brands Ltd will replace such defective insoles at no charge. Simply mail the defective product with proof of purchase to the address listed below and include your contact information within the packaging.

Fit Brands Ltd
Unit 3A Riverside Industrial Estate
Langley Park
DH7 9TU

Please note: Natural wear and tear is not covered under the warranty. The longevity of our insoles varies for everyone and depends on several factors including activity and frequency of use.

For any questions or comments, contact us here

SHIPPING AND RETURNS

We do our best to ship all in-stock orders within three business days of purchase. We do not ship over the weekend or on holidays.

To inquire about the status of your shipment, contact Customer Service.

RETURN / EXCHANGE POLICY

Exchanges: Sof Sole offers a 1-year warranty on all of our products against manufacturer’s defects (this does not include natural wear and tear). Products deemed defective may be sent to the below address with a copy of the receipt within this period for replacement only. If you have additional questions about our return or warranty policy, please contact Customer Service.

Fit Brands Ltd does not cover the cost of shipping for returns or exchanges being sent back to our facility.

RETURN ADDRESS

Fit Brands Ltd
Unit 3A Riverside Industrial Estate
Langley Park
DH7 9TU